Thorpe Farm Centre Ticket Portal

Terms & Conditions

Thorpe Farm Centre – Terms and Conditions

Your Commitment To Us

When you purchase tickets to an event at Thorpe Farm Centre, you are agreeing that these terms and conditions form the basis of a contract between you and Thorpe Farm Centre Ltd. A contract is not formed until we have received your order, confirmed availability, and processed full payment. Once this is complete, a binding agreement is in place.

Prices

All prices are listed in UK Sterling and include any applicable taxes. A small booking fee of £0.75 per booking may apply. Prices are clearly shown at the time of booking and are subject to change at any time without notice. We accept most major credit and debit cards through our secure payment provider.

Admission

● Entry is only permitted with a valid ticket or by showing the Booking Reference Number or QR code at check-in.

● Your ticket will state your session time. Please arrive within this time. Late arrivals may not be permitted.

● Each session has a set duration. Please check your ticket or our website for current session times.

● All children must be accompanied and supervised by an adult (aged 18+) at all times.

● Adults are responsible for the behaviour and safety of the children in their care.

Soft Play is suitable for children up to the age of 8.

● Only children under the age of 9 are permitted to use the play equipment, and must be accompanied and supervised by an adult at all times

● Socks must be worn at all times by both children and adults within the play area.

● No food, drink, or chewing gum is allowed inside the play equipment areas.

● Only food and drinks purchased on these premises may be consumed on site.

● No pets are permitted inside the Soft Play area.

● The management reserves the right to refuse admission or ask guests to leave if rules are not followed or behaviour is deemed unsafe.

● Soft Play tickets may not be resold.

● If a ticket/booking code has already been used, entry will be refused.

Booking, Transfers and Cancellations

● All bookings are non-refundable. This includes partial cancellations—no refund will be given for any individual(s) who do not attend. We are unable to offer transfers or credits for cancelled bookings or no-shows under any circumstances.

● Thorpe Farm Centre reserves the right to cancel any scheduled event in the case of adverse weather conditions where it is deemed unsafe or impractical to proceed. In the event of such a cancellation, Thorpe Farm Centre will absorb the full cost of the booking. No refund will be issued, and the customer will not be held liable for any associated charges.

● Tickets are not transferable if you do not create an account at the time of purchase.

Photography

● We occasionally take photographs or video for marketing purposes. Signs will be displayed when this is taking place.

● If you prefer not to be included, please speak to a member of the Soft Play team on arrival.

Adverse Conditions and Closures

● Soft Play remains open in most weather, as it is indoors. However, in the rare case of an emergency or event beyond our control (e.g. power failure, health and safety concern), we reserve the right to close temporarily without prior notice. In such cases, we may offer to rebook your session subject to availability.

Limitation of Liability

Thorpe Farm Centre Ltd’s total liability under this agreement shall not exceed the amount paid for the ticket(s). We accept no liability for any indirect loss or damage. We shall not be liable for any delay or failure to comply with our obligations under these terms if caused by circumstances beyond our reasonable control.

Child Safeguarding Policy

Thorpe Farm Centre Ltd is committed to providing a safe and welcoming environment for all families.

● Any person subject to the notification requirements of the Sex Offenders Act 2001 or similar legislation is not permitted to enter our premises.

● Concerns regarding child safety or welfare should be immediately reported to our staff.

Contact

For any questions or further information, please contact our team at: admin@thorpefarm.co.uk 01833 627242